Service System_Shanghai SineSunEnergy Co.,Ltd.

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Quality assurance services to ensure comprehensive operation

According to industry standards and customer needs, we provide standardized and customized quality assurance services throughout the entire life cycle of projects and products to reassure customers.

Standard
Warranty

Pretest

Installation and commissioning

Preventive Maintenance

Local maintenance warehouse

Spare parts on site

Field Engineer

Remote service support

Customized
warranty

According to customer needs, customize the warranty period and content for customers, with a maximum of 10 years

Network Global Efficient Service Experience

With localized services as the core and intelligent system platforms as the support, we have built a closely coordinated online and offline service support system to improve service efficiency and response speed, making high-quality service accessible.

Global Service Platform

Local Service Center

Call Center

Practice Center

Spare Parts Center

Training Center

Global Service Platform

A multilingual service platform customized and developed based on the company's global service business model, highly integrated with various service process management systems, including work order submission, material application, on-site services, as well as information improvement and data analysis after the completion of services, to enhance interaction functions with users and improve the service experience.

本地服务中心

立足于本地服务，分布于全球主要电站汇集地，为客户提供便利的备件、仓储、培训、故障分析及维修服务，最大化提升客户设备可利用率。

呼叫中心

全天无休在线服务、远程指导、服务监督、客户回访，快速响应客户诉求，即时答疑解惑。

实践中心

配备各类维修工具、监测检测设备、主流产品和常见备件，搭建实验操作平台，为学员提供直观化的展示，提高实操能力。

备件中心

利用电子化信息管理系统，科学规划和管理全球备件库存，确保满足一线服务需要，缩短供应时间，不断降低成本。

培训中心

由业内经验丰富的技术专家担任培训师，深入用户痛点，编制各类产品、运维等系统化培训资料，通过线上、线下及现场等各种培训形式，赋能客户，全面提升客户整体运营能力。